Great game no support

I love the game. But the developer support is non existent. Its been about 6 days since my game has crashed. Theyve replied twice at the beginning but since Im still waiting for a reply on how to fix the issue. Because of their lack of support in a timely manor my troops are destroyed, gone. They dont even have a common curtesy to at least reply with were still working on the issue. Lv15 castle lv10 or 11 dragon with 33mil hp. Angry and disappointed.

Busa Edi about War of Thrones – Dragons Knights Story & Kingdoms on Fire, v3.5.1